Removal & dispute process

StreetProof is built to publish evidence, but evidence can still be misattributed, privacy scrubbers can miss something, and businesses must have a clear path to challenge a record. This page is that path. We preserve the append-only ledger, but public visibility can be corrected, redacted, or opted out through audited procedures.

Dispute an observation

If an observation is misattributed (“not our asset”, “wrong business”), email [email protected] with the record URL and the observation in question. Disputes are reviewed against the evidence with a target of 5 business days; upheld disputes are corrected and logged at /corrections.

Useful evidence includes your official website, business phone, Google Business Profile, fleet photos, invoices for wrapped vehicles, or anything else that helps a reviewer decide whether the observed branding belongs to the right entity. We do not need customer records.

Privacy removal

If an image contains personal information despite the automatic scrub, email [email protected]. Privacy removals are processed within 2 business days. The observation is redacted, which hides it from all public surfaces, through an audited procedure on the append-only ledger.

Privacy removals are about people and sensitive information, not criticism. Faces, plates, house numbers shown in a sensitive context, and accidental private details are handled here.

Business opt-out

A business may opt its record out of publication. Opted-out records are removed from indexes, rankings and the API. Plainly stated consequence: the underlying ledger entries are redacted, not deleted, and an opted-out business cannot display a StreetProof badge or appear in studies.

Opt-out is not a ranking control. It removes the public record; it does not rewrite the historical ledger, change another business's score, or remove aggregated statistics already published from redacted counts where legally permitted.

What happens after a correction

If a dispute changes a public record, the correction is logged with a date, a short explanation, and the affected record. We would rather show the fix than pretend the system never makes mistakes. A physical index that hides its corrections is just another directory with better lighting.

A structured in-page request form ships with the claim/account system; until then, the email routes above are the canonical channel and carry the same SLAs.